The Configuration Specialist will work with our client’s employee and system data provided in multiple formats and convert that data into a format that can be imported into our software, will also complete cross-product initial configuration to deliver an unique and seamless experience, centered around our cultural norms, you will provide an unsurpassed client experience.
What are the general responsibilities of the position? Analyze data for potential issues and validate that data is accurate prior to loading. Assist with the build and configuration of the client’s database for a suite of products, including the configuration of their rules, policies, system settings. Ensure user queries and work requests are captured, processed and resolved in a Jira Service Desk. Share workable solutions and lessons learned for the benefit of the client and the team. Develop strong working relationships with clients and internal colleagues across multiple departments / locations.
What are we looking for in a candidate? Fluent in English will be primarily supporting and interacting with a US based team. Strong analytical, logical and problem-solving skills. Ability to multi-task in a fast-paced work environment with competing priorities. Highly organized and detail oriented with the ability to work independently. A team player who is focused on providing an exemplary client centric experience. High Technical aptitude and ability to clearly communicate known issues.
Education / experience / technical considerations : Expert MS Excel skills (including ability to creatively combine Advanced Formulae, Functions, perform VLOOKUP or INDEX + MATCH, Pivot Tables, nested IF Statements) Ability to code in Visual Basics and create macros is a plus. Experience working with Ticketing Systems such as Jira is a plus.
Publicada el 13/09/2021
Finaliza el 22/12/2021