Configuration Specialist

Description

The Configuration Specialist will work with our client’s employee and system data provided in multiple formats and convert that data into a format that can be imported into our software, will also complete cross-product initial configuration to deliver an unique and seamless experience, centered around our cultural norms, you will provide an unsurpassed client experience.

What are the general responsibilities of the position?

  • Analyze data for potential issues and validate that data is accurate prior to loading.
  • Assist with the build and configuration of the client’s database for a suite of products, including the configuration of their rules, policies, system settings.
  • Ensure user queries and work requests are captured, processed and resolved in a Jira Service Desk.
  • Share workable solutions and lessons learned for the benefit of the client and the team.
  • Develop strong working relationships with clients and internal colleagues across multiple departments / locations.
  • What are we looking for in a candidate?

  • Fluent in English will be primarily supporting and interacting with a US based team.
  • Strong analytical, logical and problem-solving skills.
  • Ability to multi-task in a fast-paced work environment with competing priorities.
  • Highly organized and detail oriented with the ability to work independently.
  • A team player who is focused on providing an exemplary client centric experience.
  • High Technical aptitude and ability to clearly communicate known issues.
  • Position Requirements

    Education / experience / technical considerations :

  • Expert MS Excel skills (including ability to creatively combine Advanced Formulae, Functions, perform VLOOKUP or INDEX + MATCH, Pivot Tables, nested IF Statements)
  • Ability to code in Visual Basics and create macros is a plus.
  • Experience working with Ticketing Systems such as Jira is a plus.
  • Publicada el 13/09/2021

    Finaliza el 22/12/2021

    ¡Aplica ya!

    Configuration Specialist

    Software Engineer II

    Ejecutiva Comercial

    VendeorAsesor Teléfonico

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    Autoelevadorista

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    Vendedores telefónicos con experiencia