Work At Home Grievance Analyst - Puerto Rico Only

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Job description

English Speaking or Bilingual Candidates Only.

An exciting opportunity in a growing healthcare company!

Check us out :

Convey Health Solutions manages a myriad of administrative needs and make it easier for health plans to operate and provide valuable experiences for their members.

How so? We focus on building specific technologies and services that uniquely meet the needs of government-sponsored health plans.

Our Grievance Analyst are empowered to provide each Customer with the best experience possible through the clear and timely resolution of the concerns and feedback members share.

A keen eye for details, passion for serving the unique needs of the Medicare population, and superior critical-thinking and communication skills will be the keys to success for the successful candidates in this mission-critical role.


  • Strong verbal and written communication skills
  • Strong problem-solving and investigational abilities
  • Comfort level with technology and aptitude for learning new software
  • Ability to translate and articulate complicated and multi-layered information into simple messages
  • Analytic mind that enjoys putting together clues found throughout a variety of information sources
  • Orchestration of cross-departmental and inter-organizational investigation
  • Unwavering dedication to serving a customer that has complex needs
  • Natural contributor to environment that rewards identification of potential process improvements
  • Interest in earning workgroup leadership opportunities for Customer Experience improvement initiatives
  • Ability to switch gears and enjoy making contributions across a variety of initiatives with little advance notice
  • Interest in continuously expanding the scope of your expertise through experience and training activities
  • Must be able to work with minimal supervision and be a valued team member.


  • Associates degree, Bachelor’s preferred or High School Diploma with 3+ years of Customer Service experience
  • Preferred one or more years of experience working with Pharmacy Benefit Manager (PBM), Experience in Health Plan, managed care plan or Part D / Prescription Drug plan sponsor
  • Comfortable working in fast paced environment with the ability to work with tight deadlines
  • Comfortable performing repetitive tasks at times
  • Strong verbal and written communication skills and strong problem-solving and investigational abilities
  • Comfort level with technology and aptitude for learning new software
  • Ability to meet demands of a high paced environment with tight turnaround times
  • Publicada el 17/10/2021

    Finaliza el 18/01/2022

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