Lead Galley Porter


Job Details


The Lead Galley Porter has responsibility for the proper organization and sanitation of all galley and storage areas on their shift. He/she will be responsible for ensuring that proper ware washing, storage and organization during their shift achieve the highest standard of quality and cleanliness that the company is aiming for and to stay in full compliance of company policy and procedures. This Lead works with management within the galley department to supervise, train, coach and mentor the galley porters.

In addition to the application process please click this hyperlink to take our Cultural Index Survey as a part of your application. The survey that takes approximately 7-10 minutes to complete.

Essential Duties & Responsibilities

  • Coordinate with Executive Chef/Executive Sous Chef for an action plan for the current day
  • Ware washing, storage and stocking of all galley equipment, coordinate with staff to ensure that proper par levels of service ware is maintained, and stored in proper place for meal periods
  • Washes all china, silver, glassware and cleans all pots, pans and equipment, as well as generally cleans the galley
  • Cleans fruit, vegetables, potatoes and executes other simple food preparation when directed
  • Assists Cooks with breakfast, lunch and dinner service to ensure an efficient food services for passengers and crew
  • Cleans and sanitizes the whole galley including fridge, freezer, floors, walls and steps, all according to USPH standards
  • Assists in taking food and utensils to their respective service areas for all meals
  • Follow all Company, United States Coast Guard and Federal Drug Administration rules and regulations at all times
  • Conduct pre shift meetings, and conduct closing shift walk-thru to ensure all task are complete
  • Ensure that all sanitation and safety specifications are adhered to during meal period
  • Daily attention to all cost control systems
  • Asset as needed in all mandated inventories and orders for delivery to both galleys
  • Acts as "mentor" to all new porters joining and reports progress to EC/HRM on a weekly basis
  • Periodically schedules themselves on different shifts to ensure consistent operations
  • Reports maintenance issues to engineering and EC. Fills out maintenance request forms when needed
  • Works with Ex. Chef to carry out USPH inspections and maintain logs
  • Helps EC/HD develop performance plans for those who may be deficient or below standard and provided hands-on training, when needed
  • Identifies future Porter Supervisory positions.
  • Assists in loading and unloading during the storage of food, beverages and consumables, etc.
  • Takes part in storage of food and luggage handling, as required
  • Participate and ensure participation of all USCG mandated drills and emergency procedures as directed
  • May be required to perform some housekeeping and cleaning protocols as needed including, but not limited to, trash removal, removal of room service equipment, attend meetings scheduled by the Chief Housekeeper or other members of housekeeping management, use of COVID-19 specific equipment, sanitizers and protocols in order to effectively limit the occurrence and spread of viruses/pathogens
  • Provide assistance to other crewmembers and departments to contribute to the best overall operation of the Company
  • Participate and ensure participation of all USCG mandated drills and emergency procedures as directed
  • Performs other duties if required since above stated describe only a regular working day and may not be inclusive of every task needed to achieve results
  • Requirements & Qualifications


  • HS Diploma or Equivalent Required
  • Professional Certification(s) or License:
  • Valid Transportation Worker Identification Credential (TWIC) – if applicable, and/or ability to obtain and maintain
  • Copy of DD214, if Veteran status
  • Skills & Abilities:

  • Excellent verbal and written communication skills
  • Experience:

  • One to two years of experience in a related field
  • Cruise industry experience preferred
  • Other:

  • Must be at least 21 years of age.
  • Submit to and pass alcohol and drug tests as mandated by the USCG including but not limited to pre-employment, random, reasonable suspicion and post-accident/incident testing.
  • Our Values-RESPECT

    At Hornblower Group and American Queen Voyages, our mission is to create amazing experiences – not only for our guests, but our employees. Our company values (RESPECT) and operating principles (Hornblower 12) allow us to live out our mission of creating amazing experiences.

    RESPECT stands for: Respect, Environment, Safety First, Professionalism, Exceed, Communication and Teamwork. Our Operating Principles, known as the Hornblower 12 demonstrate the ways we promise to engage to live those values:

  • We treat others – guests and fellow crew members alike – with Respect , by fostering a diverse and inclusive environment.
  • We are stewards of the Environment through practicing conservation, protection and education.
  • We believe in Safety First by creating and maintaining a safe and secure workplace.
  • We are Professional , and will demonstrate that in the following ways: We are on time – to start and stop – and we come prepared.We make objective data- and logic-based decisions with limited emotion.We prioritize by making difficult trade-offs and fast, quality decisions. We follow the 80:100 rule, making decisions that are at least 80% right, but 100% actionable.
  • We Exceed expectations, embracing these principles: As employees, we expect to win, but always prepare and passionately compete like an underdog.We strive to innovate and reinvent, always looking forward and not stuck in the past.
  • We value Communication , by following guiding principles: We listen to each other – fellow crew members and guests – and are responsive, vehemently following the 24-hour rule.We are transparent and efficient in our processes and do not entertain politics and bureaucracy.
  • Teamwork helps drive us towards success, and together we embody teamwork by: We function as a team, playing our role and trusting our teammates.We work hard but have fun and don't take ourselves too seriously.And most importantly, we take the time to recognize and celebrate our successes together under the Hornblower family
  • EEO

    American Queen Voyages is proud to be an Equal Employment Opportunity employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, the Company participates in the E-Verify program in certain locations.

    Publicada el 09/08/2022

    Finaliza el 17/08/2022

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