Business Transformation Officer, Digital Assistance Services for Governments, P3, Panama



WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

Are you a Business Transformation professional in further developing your professional experience while contributing to ending global hunger? Are you passionate about helping those in need? Would you like to join a global organization investing in its people?

If so, an exciting & fulfilling career awaits you Join our diverse and passionate team that works on varied and international projects directly contributing to saving & changing millions of lives around the globe.


Applications must be submitted by Sunday, August 21, 2022 (10:59 PM CET)


The United Nations World Food Programme (WFP), a highly prestigious, reputable & world's largest humanitarian organization, operating in more than 120 countries and territories, bringing life-saving assistance in emergencies, building pathways to peace, stability and prosperity for people recovering from conflict, disasters and the impact of climate change and supporting sustainable and resilient livelihoods for a world with zero hunger.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website: and follow us on social media to keep up with our latest news: , , , , .


  • WFP is a 2020 Nobel Peace Prize Laureate
  • WFP offers a highly inclusive, diverse, and multicultural working environment
  • WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities
  • A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe
  • We offer an attractive compensation package (please refer to the Terms and Conditions section)

    These jobs are found in Country Offices (COs), Regional Bureaux (RBs), and Headquarters (HQ). Job holders report to the Division/Regional/Country Director or the designate, and work under the functional supervision of the Director, Information Technology (IT).
    Job holders work independently across multiple business areas establishing and managing effective working relationships with business counterparts to align business and IT needs. They use their substantial technical knowledge and experience to gather and analyse business needs, provide advice and deliver solutions.


    The Digital Assurance Services for Governments and Partners role would be expected to to coordinate and shape the demand from WFP partners to meet strategic objectives in CSPs operations in COs in RBP, including the facilitation of engagements, identification of alternatives and enhancements to the decision-making instruments, solutions, and artefacts to be used by WFP or partners including Governments in the Panama region.

    KEY ACCOUNTABILITIES (not all-inclusive)

  • Support the Design and Development of RBP TEC Digital Assistance Services for Government work plans, ensuring compliance with broader WFP policies, standards, and strategies.
  • Continuously improve business relationship management guidelines, processes, procedures, business analysis, and IT Project Management functions.
  • Build and nurture relationships with the business counterparts to understand and anticipate the direction of the business and ensure alignment of provider's solutions with changing business requirements and priorities.
  • Guide the Regional Office and supported Country Offices in the identification and establishment of the digital capacity and capabilities necessary in the implementation of digital projects.
  • Assist, through the Regional IT officer as appropriate, Country Office management teams in the identification of strategic opportunities, in the development of digital strategies for partners and in the appropriate integration in CSPs.
  • Collaborate with other Regional Bureaux, Country Offices within and beyond RBP, and the HQ in the definition of corporate policies which reflect field needs, in the identification of lesson learned, in the creation of corporate Knowledge and in the fostering of the WFP Corporate Digital Advisory and Solution Services (DASS) agenda.
  • Participate in identifying business needs in digital assistance areas, with attention to engagements with WFP partners (UN agencies, NGOs) and assisted Governments. This includes data management, data warehousing, business intelligence and proposes architecture and standards well-researched ideas for new or improved systems, tools and processes that assist in meeting WFP objectives.
  • Where required, directly assist Country Offices in project design and preparation of project documents (project plans, risk management), support discussions and agreements with Government bodies and preparation of official documents (MoUs, funding proposals, etc.).
  • Manage business expectations in servicing business needs and overseeing the success of solutions, seeking ongoing opportunities to support or increase the business value from those solutions.
  • Propose change and continuous operational improvement that supports business capabilities by defining needs, modelling the business, and recommending solutions that deliver value for business priorities.
  • Build strong working relationships with project stakeholders, analyse stakeholder objectives and the underlying issues arising from investigations into business requirements, and communicate business objectives, needs, and process flows to ensure common understanding and prioritisation between stakeholders for their smooth implementation.
  • Support and advise Product Owners in communicating the benefits of outcomes to gain acceptance/approval. Test and perform an in-depth analysis of IT solutions to ensure they address business objectives, needs, requirements and process flow efficiently and effectively.
  • Manage estimates, business cases, planning, and risk identification to ensure the delivery of IT solutions into the business to agreed time, budget, scope, and quality.
  • Manage a team of staff, providing coaching, training, and guidance to ensure appropriate development and enable high performance.
  • Perform other related duties as required


    You have:

  • Advanced university degree in Computer Science, Engineering or another relevant field, or First University degree with a minimum of eight (8) additional years of related work experience or training/course.

    You have:

  • Fluency (level C) in English and Spanish languages. Intermediate knowledge (level B) of French is desirable.

    You have:

  • Proven experience engaging with humanitarian organizations on digital initiatives.
  • Management of data capture, warehousing, visualization, and decision-making tools and solutions used by WFP and open-source industry standards for external partners.
  • Working experience in the Latin-American context, particularly with the migration emergency.
  • Participation in business engagement activities, particularly with governments, is highly desired.
  • Experience effectively managing IT projects and supervising project team members.
  • Experience analyzing and translating stakeholders' requirements into new business processes and applications.
  • Has formed strong partnerships with stakeholders which can help WFP's TEC requirements.

    These are the common standards of behaviour that guide HOW we work together to accomplish our mission.

    Leads by Example with Integrity

    Drives Results and Delivers on Commitments

    Fosters Inclusive and Collaborative Teamwork

    Applies Strategic Thinking

    Builds and Maintains Sustainable Partnerships

    Lives the WFP values and shows humanity and integrity by role modelling care for others

    Delivers on commitments and adapts readily to change

    Is inclusive and collaborative , and contributes to a culture of learning and personal growth

    Demonstrates commitment to gather perspectives, analyse options and risks, and propose new ways of doing things

    Builds and nurtures external partnerships and collaborates with partners to deliver common objectives

    Different expectations of behaviour are defined depending on your grade and role/responsibilities within WFP.


    Capability Name

    Governance, Strategy and Architecture

    Change Implementation, Project Management, Planning and Optimization

    Technical Expertise

    Requirement Definition & Management

    Strategic Account Management

    Business Analysis

    Description of the behaviour expected for the proficiency level

    Implements improvements to WFP's IT governance structure, strategy, and procedures by scanning future industry trends, providing clarity on policies and capturing potential opportunities. Ensures compliance with organisational IT policies and procedures and overall information management strategy.

    Demonstrates the ability to collate time, resource, and budgetary estimates from multiple stakeholders to design plans for complex projects, implementation activities and manages the change control procedure, while ensuring that project deliverables are completed.

    Exhibits deep technical knowledge in area of expertise and actively transfers knowledge to strengthen the skill base across the function; considers the most appropriate use of technical resources to ensure skill development and optimization of resource allocation

    Specifies and documents business requirements as directed, ensuring traceability back to source; analyses them for adherence to business objectives and for consistency, challenging positively as appropriate. Works with stakeholders to prioritise requirements.

    Proactively engages key stakeholders at existing/potential client sites to gain an understanding of how WFP can best serve as a strategic partner in meeting future business needs

    Leverages broad understanding of information systems, information management practices and procedures to proactively determine effective business processes that meet business requirements; Prepares business cases which outline various process enhancement options with associated potential benefits and business risks.


  • This is an International Professional position (rotational) and is open to all nationalities.
  • Mobility is and continues to be a core contractual requirement in WFP. This position is classified as "rotational" which means the incumbent shall be subject to the regular reassignment process. The selected candidate will be employed on a fixed-term contract with a probationary period of one year. This position is open to both internal and external candidates.
  • WFP offers an attractive compensation and benefits package in line with ICSC standards ( ) including basic salary, post adjustment, relocation entitlement, visa, travel and shipment allowances, 30 days' annual leave, home leave, an education grant for dependent children, a pension plan, and medical insurance.
  • The selected candidate will be required to relocate to Panama City, Panama to take up this assignment.

  • We strongly recommend that your profile is accurate, complete, and includes your employment records, academic qualifications, language skills and UN Grade (if applicable).
  • Once your profile is completed, please apply, and submit your application.
  • Please make sure you upload your professional CV in the English language
  • Kindly note the only documents you will need to submit at this time are your CV and Cover Letter
  • Additional documents such as passport, recommendation letters, academic certificates, etc. may potentially be requested at a future time
  • Please contact us at in case you face any challenges with submitting your application
  • Only shortlisted candidates will be notified.
  • .

    All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

    No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

    Publicada el 09/08/2022

    Finaliza el 17/08/2022

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