Finnish Customer Service Agent

Company Description

H&M’s Global Customer Service is an omni-channel and multi brand organization with focus on the customer dialogue throughout the customer journey. We are present in all online markets, where we serve both online and store contacts from all brands within the H&M group. Today we have around 3500 employees and work at 16 locations all over the world.

Our Customer Service Center have the following opening hours:

Monday - Friday 08.00-19.00

Saturday - Sunday 09.00-17.00

Location

Barcelona city center (close to Diagonal metro station).

We are complying with advice from the government to ensure we can continue working within safe guidelines. This means that applicants must have these capabilities, if they need to work from home:

• A practical work environment including a comfortable and safe space to work with minimal noise disruption and a table and chair to work from
• 200kb home internet

For our Customer Service Center in Barcelona, Spain, we are looking for Customer Service Agents who are excellent (both spoken and written) in the Finnish language. The employment is fulltime with a permanent contract. The start date for this position is planned for week 14 2023. We require that you provide us with evidence of your proof of right to work in Spain (mandatory NIE number).

The job of an H&M Customer Service Agent comes with responsibility – and lots of fun. Your to-do list includes:

• Provide fantastic service in all situations - your contact with the customer per phone, chat, social media or email are essential to the customer's shopping experience

• Communicate clearly - part of the contact to our customers takes place in writing, and therefore your ability to formulate yourself clearly is important

• Always beup to date on H&M's latest activities and initiatives - great knowledge is key for the best customer service

• Actively contribute to the work with our values and work environment. Feedback and teamwork are our greatest strengths

• Helping out with Back office tasks connected to the Finnish market

Just like everyone at H&M, we believe you are a sales minded, social, open, communicative and ambitious team player full of drive and optimism. Your personal qualities also include:

• Have strong communication skills in writing and speaking - you are H&M's ambassador, and your ability to create good relationships with our customers is the key to success
• Can understand and communicate in English, both orally and in writing - as part of an international company, a large part of our daily work is done in English
• Works thoroughly and efficiently with routine tasks - you can always ensure the quality of both new and repeated tasks
• Have a positive approach to solving every customer's challenges
• Have a good IT understanding and enjoys to guide our customers when navigating our digital platforms such as our website and H&M app
• Have a great personal drive for development in customer service - we are constantly working with ambitious goals

Salary - 21 356 euros gross + 2000 euros gross bonus for Back Office tasks per year. An extra paid of 11,04 euros gross per hour on Sundays and bank holidays worked.

The contract is fulltime (40 hours/week) and includes working hours during evenings and weekends. You can apply with your CV and cover letter as long as the advert is active at our Career Site. The recruitment process will proceed continuously.

Questions regarding the job will be responded by contact@trabajoempleo.info