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Criteo

Collection Analyst

What You'll Do:

Criteo is looking for a detail-oriented individual with Collections/Accounts Receivable experience.

The candidate will be responsible for tracking and resolving outstanding payment issues and document weekly aging reports in a timely manner. The candidate must have knowledge of general accounting principles and be proficient in MS Office (especially Excel) and SAP. Also, the candidate must be able to produce best in class results with limited direct oversight.

The candidate will build strong relationship with large clients and agencies, understand their internal processes and expectations, to ensure smooth interactions and avoid disputes where possible.

The candidate should display a positive and proactive attitude, strong organizational skills, the ability to prioritize and multitask and be a strong communicator, both written and verbally over the phone, as he or she will frequently deal with higher levels of management.

Responsibilities include but are not limited to:

  • Make daily collection calls

  • Make manual/customized dunning emails for large clients

  • Conduct account research and analysis

  • Prepare and maintain various reports

  • Maintain accurate aging reports

  • Identify and escalate the necessary process adjustments

  • Send statement to outstanding customers

  • Reconcile A/R against customer payables

  • Interact with customers to resolve outstanding issues

  • Maintain dispute management process on related items

  • Properly identify, substantiate and manage credit balances - where applicable

  • Ensure accuracy of write-offs and settlements - where applicable

  • Negotiate customer settlements and payment plans with the appropriate approval authority

  • Recommend accounts receivable for bad debt write-off

  • Recommend accounts receivable for placement with third party collection agencies – where applicable

  • Provide coaching sessions for collection analysts to answer their practical questions on how to organize their work and be more efficient.

Metrics:

  • Maintain overdue buckets within the threshold determined by the management

  • Individual cash targets as designated by management

  • Resolve clients requests impacting payments in agreed service levels

Who You Are:
  • High school diploma, or equivalent

  • Hands-on experience in operating spreadsheets and accounting software (SAP)

  • Proficiency in English and MS Office.

  • Demonstrates a high level of customer service ability,

  • You have a keen eye for detail, with analytical skills,

  • You are able to work independently

  • You know how to communicate articulately and efficiently with other people within the company

  • Must have the ability to multi-task in a fast paced and deadline driven environment

  • Must be a team player, committed to working in a quality environment.

  • Strong sense of urgency and problem-solving skills

We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we’d love to see your application!

Who We Are:

Criteo is the global commerce media company that enables marketers and media owners to deliver richer consumer experiences and drive better commerce outcomes through its industry leading Commerce Media Platform. At Criteo, our culture is as unique as it is diverse. From our offices around the world or from home, our incredible team of 3,100 Criteos collaborates to develop an open and inclusive environment. We aim to create a place where people can grow and learn from each other while having a meaningful impact. We work together to achieve our goals, push boundaries, and share successes. All of this supports us in our mission to power the world’s marketers with trusted and impactful advertising encouraging discovery, innovation and choice in an open internet.

Why Join Us:

At Criteo, we take pride in being a caring culture and are committed to providing our employees with valuable benefits that support their physical, emotional and financial wellbeing, their interests and the important life events. We will set you up for success and empower you to have a meaningful impact in your job, and an important part of that includes comprehensive perks & benefits. Benefits may vary depending on the country where you work and the nature of your employment with Criteo. When determining compensation, we carefully consider a wide range of job-related factors, including experience, knowledge, skills, education, and location. These factors can cause your compensation to vary.

Publicada el 17 de May de 2023

Finaliza el 15 de August de 2023

Este trabajo esta cerrado