Service and Sales Team Leader with German based in BarcelonaLong Term Full timeIf you speak German and you are a tech savvy and outgoing professional willingto guide a talented team, we want to hear from you.
At our e-recruitmentagency we are in search of a creative Service and Sales Team Leader to workfor the world's largest cloud platform.
s largest cloud platform to register internet domains andprovide web hosting solutions for 18 million customers worldwide.
Your opportunityIf you are in Spain and you like new technologies, this is your chance tostart a global career in Digital Marketing.
s success, asyou will lead a team of motivated Customer Ambassadors and be responsible fortheir performance and satisfaction at all times.
s KPIs. This is your new job in Barcelona if - You have native level German and you are advanced in English - You hold a BA / BS degree or equivalent practical experience - You have +2 years of experience in sales, including a proven managerialexperience in a sales environment - You are open to learn and develop - You have the ability to clearly understand and respond appropriately to theproblem statements - You are capable of maintaining and managing active engagement duringcommunications - You have a deep knowledge of internet connectivity, troubleshooting andbrowsers (MS Internet Explorer, Mozilla Firefox, Google Chrome).
s engagement activities - You are goal orientated with a focus on continuous improvement - You are fluent in discovering customer pain points and needs - You can manage customer objections and drive value in solutions offered - You utilize product benefits to drive customer desire to buy, covering thefull portfolio scope during up-sell and cross-sell opportunities to increasetotal order value For this position, candidates should be preferably based in Barcelona butthey can be based anywhere in the Spanish territory Your day to day at work - Manage an Inbound Customer Ambassadors team ensuring that service and salesKPIs are met consistently - Oversee the preparation of service and sales forecasts- Develop new opportunities and translate data into concrete actions - Analyze reports, identify trends and ensure planning, KPIs and employeesatisfaction targets are achieved at individual and team level-Delegate tasks and set deadlines - Oversee day-to-day operation - Monitor team performance and report on metrics to perform outstandingresults - Identify individual improvements and Coach, Coach, Coach .
s satisfaction levels are always met no matter what! Keywords to success in this Service & Team Leader role - Presentation, analytical and problem-solving skills - Team player with strong leadership - Excellent people and communication skills - Time management - Customer oriented Benefits - Long Term Contract and Full-time position, from Monday to Friday - Competitive salary + bonus - 3.
000€ sign up bonus - Safety package for international candidates including flight ticket, taxito the airport, taxi from the airport in Spain to your new home in Barcelona,PCR test costs, accommodation, support with a private health insurance - Referral Program : Bring a Friend and get a bonus (600€ -1000€ depending onthe language) - Permanent presence of coaching figures and leaders to facilitate yourpersonal and professional development - Bi-weekly, monthly or quarterly contests - Excellent and modern work environment, social arrangements - Dynamic business casual atmosphere with colleagues of all ages gathered ina highly-motivated team - Access to worldwide career programs If it sounds like you, apply now and get a job in your native language todaywith the world's largest CX services.