Senior Service Quality Engineer

About Stryker

Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better.

We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.

We are proud to be named the #5 World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine. Learn more about our award-winning organization by visiting

Why engineering at Stryker?

At Stryker we are dedicated to improving lives, with a passion for researching and developing new medical device products.

As an engineer at Stryker, you will be proud of the work that you will be doing, using cutting-edge technologies to make healthcare better.

Here, you will work in a supportive culture with other incredibly talented and intelligent people, creating industry-leading medical technology products.

You will also have growth opportunities as we have a culture that supports your personal and professional development.

Need another reason to apply? Check out these 8 reasons to join Stryker's engineering team : https : / / www.strykercareersblog.

com / post / 8-reasons-to-join-strykers-engineering-team

Who we want -

Meticulous documenters. Detail-oriented people who enjoy maintaining meticulous documentation of reports, metrics, proposals, and presentations.

Curious learners . People who seek out cutting-edge research and information to expand and enhance their ability to be ready for what’s next.

Self-directed imitators. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.

What you will do -

In this role you will support the development and sustainment of service processes to meet quality standards. This includes developing, applying, revising, and maintaining quality standards for processing raw materials and / or components for repaired, refurbished, or returned products.

Also drives cost improvement, reduces regulatory compliance risk and helps with implementation of lean manufacturing principles in the service business.

Responsible for maintaining compliance and high quality of repair processes.

Proactively identify and lead implementation of procedure, process improvements of responsible repair lines.

Trends key quality metrics and proactively takes action as needed.

Independently reviews, trends, and processes nonconformance's for responsible product and components.

Troubleshoots product quality issues moderately complex scope where the analysis requires a variety of factors.

Analyzes reports and / or returned products and recommends and implements corrective actions to reduce trends.

Owns NCs / CAPAs for responsible product and supports overall team in implementation of robust corrective and preventative actions.

Ensures compliance of documentation for inspection / testing and repair procedures.

Trains repair technicians on repair processes and procedure changes.

Responsible for processing supplier-initiated requests and necessary supporting documentation.

Partner with repair technicians and supervisors to ensure processes and equipment can meet demand requirements.

Drives continuous improvement actions / initiatives with suppliers and in-house teams to reduce quality issues, increase performance, reduce lead time, reduce cost, etc.

Provides input and facilitates implementation on repair and inspection / testing mechanisms and equipment.

Executes moderately complex validation of equipment or third party repaired components.

Proactively provides input in the new product development process by using current generation data to identify effective and efficient repair techniques.

Assists less experienced engineers.

Supports Service in internal and external audits (FDA and Notified Body auditors).

May interact with customers to solve reliability issues and / or answer general product questions.

What you need -

Bachelors in Engineering or related discipline

2+ years of related experience.

Proven track record of working in a team-based environment.

Strong Interpersonal Skills - able to express ideas and collaborate effectively with multidisciplinary teams. Be open minded with the ability to recognize good ideas.

Innovative thinker - should be able to envisage new and better ways of doing things.

Experience in executing moderately complex problem-solving techniques related to manufacturing / design technical issues.

Good instincts and sound judgement for mechanical and structural design.

Excellent analytical skills, ability to plan, organize and implement concurrent tasks.

Good knowledge of manufacturing processes, materials, product and process design.

Demonstrated mechanical / electrical problem-solving skills

Proven ability to handle multiple assignments at once while meeting all deadlines

Demonstrated the ability to analyze and resolve product issues using independent judgment.

Must be able to routinely make decisions which affect immediate operations.

Demonstrated ability to plan, track and facilitate projects.

Moderate understanding of Quality Management System tools, Six Sigma tools, problem solving, root cause analysis, Lean and continuous improvement methodologies, with proven ability to apply them.

Preferred to have knowledge of applicable domestic and international regulations and quality system standards FDA QSR, MDD, ISO3485, ISO9001, etc.

Physical & mental requirements :

Light work : Exerting up to 40 pounds of force occasionally and / or up to 20 pounds of force frequently and / or a negligible amount of force constantly to move object

Commitment to excellence and high standards.

Strong written and oral communication skills.

Ability to deal effectively with a diversity of individuals from different cross-functional groups.

Strong organizational, problem-solving, and analytical skills.

Strong project management skills

Ability to manage multiple priorities and workflows.

Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.

Must be able to work independently; motivated to perform at a high-level with little supervision.

Our benefits

  • Our total rewards offering varies by country but often includes bonuses; commissions; healthcare; insurance benefits; retirement programs;
  • stock based plans; paid time off plans; family and parenting leaves; tuition reimbursement; wellness programs; onsite fitness centers and cafeterias;
  • discount purchase programs; and service and performance awards not to mention various social and recreational activities.

    Know someone at Stryker?

    Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program at https : / / careers. / referrals /

    Publicada el 4 de septiembre de 2021

    Finaliza el 13 de diciembre de 2021