Front Line Associate

Front Line Associate – Madrid, Spain

Do you possess exceptional customer service skills? Do you want to join a global company that is committed to moving money for better? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then it’s time to join Western Union as a Front Line Associate.

Western Union powers your pursuit.

In this role, you will be welcoming our customers and governing processes for the following:

Role Responsibilities

• You will be responsible for welcoming customers and providing them with guidance and help in processing their transactions.

• You will ensure that all transactions are performed in accordance with our compliance rules, and you will professionally deal with customers' inquiries in a timely manner.

Role Requirements

• Fluency in English and Spanish languages

• Customer service experience in money transfer operations would be considered a great advantage

• Problem-solving skills

• Experience in cash management

• Strong communication skills

• Proficiency in MS Office tools

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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