GDS Travel Agent with French

Company Description

lastminute.com is the European Travel Tech leader in Dynamic Holiday Packages. It operates a portfolio of well-known brands such as lastminute.com, Volagratis, Rumbo, weg.de, Bravofly, Jetcost and Hotelscan.

Our mission is to lead the travel industry by leveraging technology to simplify, personalise, and enhance our customers’ travel experience. Experts in brightening up online travel, we help our customers find and do "whatever makes them pink".

We continuously invest in talented people who ensure our offering is closer to the needs of the customers and keep us at the cutting edge of technology evolution. We run our business in 17 languages and 40 countries, with more than 1,500 employees spread across our offices worldwide, developing our own products and services to power the entire traveller journey for millions of people.

At the heart of our culture is a commitment to inclusion across race, gender, age, sexual orientation, religion, gender identity or expression and accessibility. We strongly believe in an equal opportunity space, which is welcoming and celebrates the uniqueness of everyone who works here. We value different lived experiences and respect viewpoints, as we know unicity drives innovation. We want to make sure our people reflect the communities across the world we help travel.

lastminute.com N.V. is a publicly-traded company listed under the ticker symbol LMN on the SIX Swiss Exchange.

lastminute.com is looking for a GDS Travel Agent.

Key Responsibility

• Internal and external coordination
• Optimize second-level tasks
• Manage Front Office for French market
• Use GDS schedule changes
• Administrate Pre-travel claims

Essential

• Bilingual Spanish + fluent in either French
• Have a high knowledge in GDS (Sabre and/or Amadeus), clear handling of reservations, changes, cancellations, refunds, and reissue. (tests will be done).
• Experience in travel agencies
• Availability from Monday to Sunday and Spanish holidays (rotating shifts)

Desirable

• Communication skills and taste for customer management.
• Verbal fluency and ability to argue
• Constancy and ability to work - Resolutive capacity
• Command of computer tools. - Ability to work in a team and a positive attitude

Abilities/Qualities

• Thorough and meticulous with extreme attention to detail
• Proactive team player
• Self-motivated, tenacious, use initiative and problem solver
• Work to tight deadlines with a can-do attitude
• Strong communicator internal/external

Benefits

• Multicultural & Multi-lingual team environment

• Travel discounts through our website Lastminute.com (staff intranet)

• Independent and flexible working hours

• Smart Working Policy

• Ticket Restaurant & Ticket Guarderia

• We ask you to attach your CV in English