Key Account Manager for Customer Success at Immfly Barcelona (English +Spanish)Permanent Full-time Do you really love building strong relationships with strategic customers?
Great! We’ve an exciting job opportunity for you. We are looking for aproactive Key Account Manager to join the Customer Success team and lead theconnection with Immfly’s estimated clients.
English + Spanish Key Account Manager for Customer Success at Immfly Barcelona The companyHeadquartered in Barcelona, Immfly provides world-wide next-generation onboarddigital services.
Welcome to the company that has disrupted the traditionalin-flight entertainment industry with its innovative platform, enablingairlines to broadcast media and commercialisation channels directly onpassenger devices.
Your opportunityPlay your part in an innovative company that provides in-flight digitalcontent. Working on account management, your goal is to contribute insustaining and growing the company’s business in order to achieve long-termsuccess for Immfly and your accounts.
This is your chance to build andmaintain project and account development plans outlining all key tasks forclients.The roleAs a Key Account Manager for Customer Success at Immfly Barcelona, yourmission is to lead the day to day relationship with the client.
You will beresponsible for the implementation of strategy and performance of accounts,identifying and prioritizing needs to promote Immfly’s solutions and achievemutual satisfaction.
This is your new job in Barcelona if - You have native level Spanish and you feel comfortable working in English(professional working level both written and spoken) - You hold strong interpersonal and presentation skills - You are excellent in building relationships with professionals of allorganizational levels - You have + 2 years experience in account management positions - You are passionate about entertainment industry - You are fluent in Excel and you have the ability to extract conclusions andactions from data as well as awareness of a project P&L - You have good negotiation skills - You are happy to drive onboard digital performance for many of the world’slargest brands - You have a keen interest in travel Keywords to success in Account Management at Immfly Barcelona - Well-organized - Curious - Commercially driven - Attention to detail - Problem-solver - Project Management - Ownership - Analytical - Communicative - Motivated - Researcher - Committed - Client-mindset - Team player - Goal-oriented - Reporting Your day to day at wok - Develop and maintain a solid relationship based on trust with differentstakeholders for your clients - Be an expert in the Immfly platform by reviewing daily both content andKPI’s performance - Expand the relationships with existing customers by continuously proposingsolutions that meet their objectives - Understand clients needs and requirements and help to prioritize theminternally - Test the platform continuously and if possible in live environmentregularly participating in test flights - Manage all day to day communications with your clients and respond toissues and requests in a timely manner - Prepare regular reports of progress and forecasts to internal and externalstakeholders - Organize quarterly Steering Committees to review the status of main topicsin-depth - Proactive cross-functional collaboration with Product, Content, Operationsand other departments as required to fulfil client’s requests to serve as thelink of communication between key customers and internal teams - Ensure all Immfly clients’ needs are met and expectations exceeded - Monitor client results and provide clear strategic direction on how toimprove performance Benefits - Full-time position - Competitive salary - Flexible working hours - Free water, coffee, and fruit at the office - Cross-cultural experience (12+ different nationalities currently at Immfly)If it sounds like your dream job, we want to hear from you.
Apply now andstart your career at a global brand with the click of a button!