Customer Service Assistant - French Speaker


Acerca de nuestro cliente

Fast-growing retail company in the sports sector

Descripción de la oferta

  • Deal with customer and sales queries quickly and effectively
  • Be able to take accurate and concise information over the telephone
  • Perform the order entry into the ERP system (SAP)
  • Check stock availability and call the final consumer if there is any issue
  • Tracking and follow up of orders, liaising with the warehouse and shipping company
  • Deal with any operational issue (refusals, returns, damages, etc.)
  • Ensure basic maintenance of Operations Systems
  • Prepare and maintain customer order database and issue invoices
  • Email dialogue with the customers and salesforce
  • Day to day filing
  • Roles open in B2B and B2C department
  • Perfil buscado (h / m)

  • Advanced English and French
  • Customer Service experience in fast-moving consumer goods industry or Retail / Fashion / Sports
  • B2B Customer Service experience is a plus.
  • Understanding of back-office Operations systems
  • Proactive, problem-solver
  • Computer skills : good knowledge of Excel, Microsoft office.
  • SAP knowledge is a plus.
  • Qué ofrecemos

    Opportunity to start in a new organization

    Publicada el 23 de julio de 2021

    Finaliza el 31 de octubre de 2021

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