Senior IT Operations Analyst

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Track Description :

  • Requires formal education and relevant expertise in a professional, sales, or technical area.
  • Performs technical-based activities.
  • Contributes to and manages projects.
  • Uses deductive reasoning to solve problems and make recommendations.
  • Interfaces with and influences key stakeholders.
  • Leverages previous knowledge and expertise to achieve results.
  • Ability to complete work self-guided.
  • A college or university degree required.

General Profile

  • Requires knowledge and experience in the field.
  • Leverages best practices and knowledge of business issues to improve products or services.
  • Solves complex problems and takes a new perspective on existing procedures.
  • Receives minimal guidance and is a self-starter.
  • Acts as a resource for colleagues with less experience.

Functional Knowledge

Requires conceptual expertise of theories, practices, and procedures.

Business Expertise

  • Has knowledge of best practices and team integration.
  • Aware of the competition and what differentiates them.


  • Impacts a range of customer, operational, project, or service activities in teams.
  • Works within broad guidelines and policies.


  • Acts as a resource for colleagues with less experience.
  • May guide small projects with manageable risks and resource requirements.

Problem Solving

  • Solves complex problems.
  • Takes a new perspective on existing solutions.
  • Exercises judgment based on reviewing many sources of information.

Interpersonal Skills

  • Ability to clearly explain difficult or sensitive information.
  • Works to build consensus within a team.

Responsibility Statements

  • Manages maintenance and execution of platform operations and projects in the order received or based on criticality.
  • Collaborates with departments for new platform builds and troubleshooting platform issues.
  • Communicates direction on designing and implementing new solutions.
  • Advises with managers status updates, issues and / or concerns.
  • Assists in maintaining and updating documentation.
  • Administers onsite and remote assistance.
  • Participates in planning, daily meetings, and backlogs sessions.
  • Performs other duties and / or special projects.
  • Identifies areas of opportunity to improve our service offering.
  • Performs other duties as assigned.
  • Complies with all policies and standards.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex / gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military / veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form.

For those using Google Chrome or Mozilla Firefox please download the form first : click here to access or download the form .

You may also click here to access Conduent's ADAAA Accommodation Policy .

Publicada el 16/10/2021

Finaliza el 24/01/2022

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