Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible.
Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences.
We believe that our differences enable us to be a better team one that makes better decisions, drives innovation and delivers better business results.
Job Title Senior Analyst, Market Delivery Overview :
Market Delivery focuses in ensuring that Mastercard fulfills its delivery promise by promoting timely and efficient execution of key projects.
Responsible for the program and project management, and ensure timely delivery of products and services to customers
Partners with the sales and products teams to provide clear solution definition for the client with a proposed implementation plan
Acts as the knowledge expert on the market technology infrastructure for all stakeholders Role :
Provides PMO services for assigned project portfolio : KPIs, MIS, Financial impact tracking, market launch, lessons learned and post implementation activities.
Partners with Account Managers and Product development areas in the definition of scope, approach and solutions design.
Acts as a project manager and key end-to-end resource lead on small to mid-sized projects
Develops and maintains strong working relationships, with partners in other business functions, to complete projects implementation and customer support tasks
Supports the product delivery processes by developing delivery process and by completing assigned tasks for the delivery process
Contributes to the delivery of integrated solutions that address customer needs
Supports Customer Delivery teams, internal partners and key stakeholders to provide support in a market or region
Researches and delivers solutions for complex problems and responds to inquiries on products and tools for internal and external customers
Analyzes data from product delivery projects and reports on performance relative to success metrics
Helps identify customer needs and contributes to the delivery of integrated solutions that address those needs
Develops and maintains strong working relationships, with partners in other business functions, to complete projects implementation and customer support tasks All About You :
Extensive professional experience in financial services, cards, payments, electronic processing or any other related field
Understands Mastercard’s customer delivery process
Good project management skill scoping multiple work-streams and working across multiple teams / geographies
Good analytical thinking mindset and effective communication at different levels across the organization
Experience working at Mastercard facilities and Mastercard’s systems and operations
Demonstrates a thorough knowledge of Mastercard’s systems and operations
API Programming experience Due to COVID-19, most of our employees are working from home. We’ve implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely.
We value the safety of each member of our community because we know we’re all in this together. Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
If you require accommodations or assistance to complete the online application process, please contact reasonable.accommodation mastercard.
com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email.
The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility Every person working for, or on behalf of, Mastercard is responsible for information security.
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must :
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.