IT, Operations Analyst II - Torre Pradera


Description and Requirements

IT, Operations Analyst II - Torre Pradera

Last day to apply : Sunday, October 31st, 2021

Main Responsibilities :

To provide 1st line technical support; answering support queries via phone and email.

Support users remotely

To maintain a high degree of customer service for all support queries and adhere to all service management principles.

To take ownership of user problems and be proactive when dealing with user issues.

Respond to enquiries from internal clients and help them resolve any hardware or software problems.

Support users in the use of computer equipment by providing necessary training and advice.

Requirements :

Be able to participate in our 24 X 7 rotation schedule (nights, weekends, and holidays) - Required

Able to work on-site - Required

Living within city perimeters - Required

Qualifications : Teamwork


Client service oriented

Strong interpersonal and customer service skills

Strong verbal and written communication skills.

Faster adaptation to technology changes

Knowledge :

English - B1 - Required

Oral and written comprehension

Appropriate use of language

Knowledge of Virtualization technologies under Windows and Linux - Required

Technology monitoring skills - Desirable

IT Support Experience - Desirable

Google Workspace knowledge - Desirable

Microsoft Office Suite - Required

Strong IT troubleshooting (Hardware / Software and Networking) - Required

Studies & Experience :

Two years of studies in Computer Systems Engineering or related careers and certifications. - Desirable

Proven Experience PC skills (installation, configuration, troubleshooting, and maintenance) - Required

Active directory and network basics - Desirable

TELUS International Guatemala is a company that offers equal opportunities for everyone. We seek an inclusive work environment, where all qualified applicants will receive consideration for employment without discrimination based on any element of diversity.

Additional Job Description

IT Operations Analyst is responsible to provide first line helpdesk support to internal clients and administrations staff in assisting them with hardware and software problems and making sure that the systems are working properly according to company standard.

Required Language(s)English

Publicada el 22/10/2021

Finaliza el 30/01/2022

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