Community Engagement and Accountability and Protection, Gender and Inclusion Senior Officer


The International Federation of Red Cross and Red Crescent Societies (IFRC) is the world's largest humanitarian organization, with 192 member National Societies.

As part of the International Red Cross and Red Crescent Movement, our work is guided by seven fundamental principles; humanity, impartiality, neutrality, independence, voluntary service, unity and universality.

Organizational Context

The International Federation of Red Cross and Red Crescent Societies (IFRC or the Federation ) is the World’s largest volunteer-based humanitarian network.

The Federation is a membership organization established by and comprised of its member National Red Cross and Red Crescent Societies.

Along with National Societies and the International Committee of the Red Cross (ICRC), the Federation is part of the International Red Cross and Red Crescent Movement.

The overall aim of the IFRC is to inspire, encourage, facilitate, and promote at all times all forms of humanitarian activities by National Societies with a view to preventing and alleviating human suffering and thereby contributing to the maintenance and promotion of human dignity and peace in the world.

It works to meet the needs and improve the lives of vulnerable people before, during and after disasters, health emergencies and other crises.

The Secretariat of the International Federation of Red Cross and Red Crescent Societies ( the IFRC ) works to a Business Model and has a Business Delivery Plan with key commitments that sharpen its focus, clarity, and efficiency and accountability results.

The Secretariat, headquartered in Geneva, has five decentralized regional offices : one of which is the Americas, guided by the Secretariat strategies for implementation and areas of focus that builds on the vision of strategy 2020.

  • The Americas’ region is organized in two main hemispheres : a group of support services departments and geographical configurations of (i) Country Cluster Support Teams and (ii) Country Office(s), as well as the Deputy Regional Director, each of them led by the Regional Director;
  • and another hemisphere : six building blocks composed by (i) Partnerships and Resource Development, (ii) Policy, Strategy and Knowledge;
  • iii) Communication, (iv) Disaster and Crisis : Preparedness, Response, and Recovery, (v) Health and Care, (vi) Logistics, each of them led by the Deputy Regional Director.

    Protection, Gender and Inclusion (PGI) refers to all efforts by Red Cross people to ensure the dignity, access, participation and safety of all individuals involved in our work.

    The Americas Regional Office committed to the IFRC Minimum Standards for Protection, Gender and Inclusion in Emergencies, require all programs to ensure dignity, access participation and safety for all, in addition to have a contextualized understanding on how crisis and disasters have a differential impact on persons based on their gender, age, ethnicity, disability and other diversity characteristic.

  • Community Engagement and Accountability (CEA) refers to the process of and commitment to providing timely, relevant and actionable life-saving and life-enhancing information to communities;
  • it is about using the most appropriate communication approaches to listen to communities’ needs, feedback and complaints, ensuring they can actively participate and guide Red Cross Red Crescent actions

    Job Purpose

    The PGIE Officer will be responsible for driving the development of PGI and CEA across the 6 countries in the Central America cluster and ensuring PGI and CEA is built into the National Societies (NS) and IFRC ways of working, emergency operations and long-term programmes at both country and sub- regional level.

    In addition, the PGIE Officer will support National Societies in the Central America cluster to enhance the impact, reach and efficiency of emergency response operations through the integration and coordination of PGI and CEA activities and approaches.

    This includes PGI and CEA mainstreaming, advocacy, programme design, staff support and training, and strengthening community relationships.

    The PGIE Officer will ensures there is programmatic capacity to identify protection risks including child protection and sexual and gender-based violence and take action to prevent, mitigate and respond to violence, exploitation and abuse, including appropriate reporting and referral mechanisms.

    The PGIE officer will support efforts to implement reliable feedback mechanisms as part of programmes and emergency operations, as well as support the implementation processes of the CEA Minimum Commitments in Central America National Societies.

    The position will provide strategic and technical advice and training to build the capacity of NS and the IFRC to integrate a more systematic approach to CEA and PGI throughout the programme and disaster risk management cycle.

    This will include supporting and promoting the use of innovative approaches to information sharing, community participation and feedback, behaviour and social change communication and evidence-based advocacy.

    The position holder will be responsible for all aspects of project and budget management and will act as the IFRC PGIE representative for the cluster, coordinating on CEA and PGI approaches internally within the Red Cross and Red Crescent Movement and externally, through inter-agency networks.

    Job Duties and Responsibilities

    Community engagement and accountability

    Community engagement and accountability (CEA) is an approach to Red Cross and Red Crescent programming and operations. It is supported by a set of activities that help put communities at the centre of what we do, by integrating communication and participation throughout the programme cycle or operation.

    CEA supports those involved in programmes and operations to adopt innovative approaches to better understand and engage with people and communities and help them address unhealthy and unsafe practices, deal with climate change adaptation, implement disaster risk reduction measures, participate / propose livelihood approaches, discuss social inclusion for migrants, among other things.

    It maximizes the Red Cross Red Crescent’s unique relationship with the community to help them speak out about the issues that affect them and influence decision and policy-makers to implement positive changes.

    Within the IFRC, there is global leadership for CEA at the Geneva level, with a Regional Manager present in the Americas Regional Office.

    Protection, Gender and Inclusion

    Like CEA, Protection Gender and Inclusion (PGI) is built on people-centred approach to ensure that Red Cross and Red Crescent programming and operations promote the dignity, access, participation, and safety of all girls, boys, women and men based on their different needs, capacities and vulnerabilities, and without discrimination based on age, gender, disability, religious, race, or legal status.

    In emergency operations, PGI activities focus on mainstreaming in all sectors and more specialised activities that protect people at risk of harm due to who they are.

    In long-terms plans, the focus of PGI initiatives may be more expansive, addressing issues of social exclusion in a more systemic and sustainable manner, allowing people to have equal access to resources, opportunities and rights without restrictions based on any aspect of their person.

    Therefore, PGI as an area of focus means not only looking at the immediate risks and consequences of abuse, but looking at the causes and potential causes of those risks, before, during and after a crisis event.

    Within the IFRC, there is global leadership for PGI at the Geneva level, with a Regional Senior Officer, a Senior Officer for Andean Countries and a Regional Coordinator present in the Americas Regional Office.

    PGIE development and capacity building

  • Responsible for driving the roll out of a more systematic and integrated approach to CEA and PGI within the IFRC and across the 6 Red Cross Societies in the cluster through mainstreaming CEA in NS and IFRC plans, processes and procedures.
  • Work closely with National Societies and IFRC sectoral colleagues (Health, Shelter, WASH, Livelihoods, Disaster Risk Reduction and Migration) to help them identify gaps in their approach to CEA and PGI and then supporting them to address these by integrating and / or scaling up an appropriate mix of approaches and activities to communicating and engaging with affected people while ensuring their dignity, access, participation and safety within programmes and operations.
  • Support to follow up the inclusion of CEA and PGI in emergency operations and plans within the cluster, including providing and organising CEA surge capacity support to NS when possible and appropriate.
  • Provide technical advice for CEA and PGI within the cluster, support and training to NS and IFRC staff
  • Plan and deliver CEA and PGI trainings to IFRC and NS staff and volunteers.
  • Working closely with the IFRC CEA Regional Manager and PGI Coordinator and Senior Officer to ensure there is consistency and coordination between CEA and PGI efforts at the cluster, regional and global level.
  • This includes ensuring the roll out of global CEA and PGI frameworks and standards at cluster level and that global frameworks and standards benefit from learning and experience at the cluster level.

  • Develop evidence-based learning demonstrating the impact of community engagement on the quality and effectiveness of programming and also the different protection risks in Central America and how to embed a PGI approach enhances the mitigation of the impact in the communities and the prevention of further vulnerability situations.
  • Coordination, representation, relationships and reporting
  • Support the program coordinator to strengthen PGI and CEA actions with internal and external partners
  • In coordination with program managers, project coordinators and IFRC sectoral colleagues, produce and disseminate internal and external reports, evaluations, brochures, case studies, press releases and web stories that demonstrate the impact of CEA and PGI, promote it to new audiences, and raise the profile of NS and IFRC in Central America.
  • Required

  • An advanced university degree (Master's degree) in Communication or Social / Behavioural Sciences (i.e. Sociology, Anthropology, Psychology or Health Education) or relevant experience is required.
  • Preferred

  • Relevant post graduate degree
  • Required

  • Three to five years’ of experience working on protection issues, preferably programming related to prevention and responsive to sexual and gender-based violence in emergencies
  • Three to five years’ of experience planning and delivering community engagement approaches, beneficiary communication, communication for development or accountability to communities at a national level
  • Experience working for humanitarian or development organisations, within the context of developing countries
  • Demonstrated experience in applying humanitarian protection / gender / accessibility standards and guidelines in a range of contexts.
  • Experience setting up and managing accountability to community systems. For example, feedback and complaints mechanisms, rumour tracking systems, or participatory planning processes
  • Experience of coaching, training and developing local staff and volunteers in order to build long-term capacity and create ownership
  • Preferred

  • Experience working internationally or across multiple countries
  • Experience setting up and managing tools for communicating with communities. For example, radio programmes, TV shows, SMS systems, community committees, social mobilisation or mobile cinemas and community dramas, etc
  • Experience of designing and implementing assessments, community consultations, research and / or focus groups discussions
  • Experience working with Red Cross and Red Crescent National Societies
  • Knowledge, skills and languages
  • Required

  • Good coordination and negotiation skills, with the capacity to build partnerships with internal and external organisations and bring people together to collaborate on CEA and PGI approaches and activities
  • Excellent interpersonal, communication and networking skills, able to build relationships with people at all levels of the organisation across multiple countries and cultures, both in person and remotely, to build commitment and support for CEA and PGI
  • Excellent project management skills, able to work under pressure and manage multiple projects simultaneously, to a high standard and to deadlineAdvanced analytical skills, able to capture learning and use it to make improvements in programming and operations
  • Highly motivated, self-starter able to take initiative and lead a team or process
  • Good knowledge of protection, gender and inclusion issues in humanitarian programming
  • Preferred

  • Good planning skills, with the ability to identify areas for improvements in programmes, operations and NS / IFRC ways of working through the integration of CEA and PGI approaches and activities
  • Good knowledge of Red Cross Red Crescent Movement
  • Languages

  • Fluently spoken and written English
  • Publicada el 12/03/2021

    Finaliza el 20/06/2021

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