WeCall

Work From Home Opportunity

Descripción

Work from home opportunity

 

-Long-Term Position Position
-Must be reliable, responsible, and dedicated.
-Your schedule will be assigned anywhere between Monday to Friday 8:00 am to 8:00 pm. (8 hours per day).

-Female positions available only (Male spots are full)

Minimum Requirements:
-Advanced English and Spanish.
-Must have your own desktop/laptop i5 / 8GBram minimum
- Wired high-speed internet service 25mbps download/15mbps upload.
-Must have an inverter or ups.

 

The Customer Service Representative (CSR) is responsible for answering inquiries from Marketplace individual consumers including but not limited to general information as well as assisting individuals and families in applying for health care coverage through the Marketplace.

 

Duties / Responsibilities:

 

• Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols.

• Process new applications for health care coverage via the telephone, mail, and web, including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans.

• Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested.

• Transfer/refer consumers to appropriate entities according to the established guidelines.

• Respond to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate.

• Escalate calls or issues to the appropriate designated staff for resolution as needed.

• Track and document all inquiries using the applicable systems.

• Facilitate translation services for non-English speaking callers according to procedures.

• Make outbound calls to applicants to obtain needed information.

• Review documents sent in by applicants and process according to work instructions.

• Attends meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems.

• Meet Quality Assurance (QA) and other key performance metrics.

• Responsible for adhering to established safety standards.

• Must be able to remain in a stationary position for an extended period of time.

• Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds.

• Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols.

• Process new applications for health care coverage via the telephone, mail, and web, including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans.

• Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested.

• Transfer/refer consumers to appropriate entities according to the established guidelines.

• Respond to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate.

• Escalate calls or issues to the appropriate designated staff for resolution as needed.

• Track and document all inquiries using the applicable systems.

• Facilitate translation services for non-English speaking callers according to procedures.

• Make outbound calls to applicants to obtain needed information.

• Review documents sent in by applicants and process according to work instructions.

• Attends meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems.

• Meet Quality Assurance (QA) and other key performance metrics.

• Responsible for adhering to established safety standards.

• Must be able to remain in a stationary position for an extended period of time.

• Perform other duties as assigned by management.
 

Publicada el 19/09/2022

Finaliza el 19/12/2022

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