Customer Experience Associate

Descripción

Position Summary:

In this role, you are the first point of contact with customers and engage with them via email, chat, and phone calls. You will answer questions about the products and represent our client's mission, values, and voice.

Responsibilities:

  • Provide "above and beyond" customer service in all interactions with customers and think creatively about ways to optimize each customer's experience.
  • Troubleshoot customer questions, issues, or complaints quickly and efficiently.
  • Master our internal management system in order to efficiently and effectively help our customers.

Required Skills/Abilities:

  • Exceptional communication skills.
  • Excellent writing skills (think: thorough, organized).
  • Fully bilingual in English and Spanish.
  • Fast typist.
  • Comfortable working across multiple communication channels.
  • Technically proficient.
  • Self-reliant, adaptable, and comfortable with repetition.
  • An approachable style with a personal touch and a "no such thing as a stupid question" attitude.
  • Able to work an assigned schedule that falls within our operating hours and flexibility around weekends and holidays.
  • Customer service or sales experience is preferred.

Benefits:

  • Insurance under ARS Humano Royal Plan (Option to upgrade to Max Royal Plan)
  • Free snacks every day
  • Free catered lunch every day
  • Free catered dinner (for those on night shifts)
  • Door-to-door transportation after 9:00 PM
  • Happy hour on Fridays
  • Holiday parties
  • An amazing, unique office environment (no cubes, no assigned workstations)
  • Growth and development opportunities (the most in the industry)
  • Professional development courses by leading business schools like BARNA
  • Tuition Reimbursement for qualified candidates
  • Yoga and workout classes (coming soon)
  • Community service opportunities (#HoratioCares)
  • Discounts at local restaurants and stores.

Life At Horatio:

Horatio is changing the way people experience life at work. Yes, that's right - working at Horatio is much different than anywhere you've ever worked. Here's what makes our vibe different:

  • Employee First (but actually...): At Horatio, we are a family and that plays into everything we do. We know that our employees are the most important part of the team and we treat them as such Just ask any member of our team about how different Horatio has been for them and why they love it so much Or, feel free to check out our Instagram page hirehoratiord to see it for yourself. Whether it's the free meals, concerts, clubs, yoga classes, or awesome office vibe, there's something for everyone at Horatio
  • Cool Clients: We work with some of the fastest-growing and innovative companies in the world — and a lot of them are startups. That means no boring scripts and repetition. Instead, you will be challenged to provide clients with ideas, feedback, and new strategies based on what you are seeing each day. You'll get to interact with clients directly too — it could be the head of the customer experience or even the CEO
  • Growth Opportunities: We're a fast-growing company and have a lot of opportunities for new employees to grow within. A large number of our senior managers started as associates, proved themselves, and were promoted over and over again. If you are smart, hungry, and driven, the sky's the limit at Horatio

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Publicada el 15/08/2022

Finaliza el 23/08/2022

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