Support Technician I


As a Support Technician I, you relish the fact that you are the first point of contact for all IT related concerns for our 3000+ internal users.

You constantly strive to exceed user's expectations regarding support needs through superior customer service and follow through until resolution.

You understand that maintaining outstanding levels of customer service requires a relentless thirst for knowledge, an innate ability to find root causes of problems and clearly understood escalation paths.

You take pride knowing that your users are well taken care of, always. You focus 85% of your energy on tactics with little project work interruption.

As a Support Technician I , you will :

  • Solve problems constantly by quickly and accurately responding to requests for support in all areas of the business including services, hardware and software.
  • Ensure your users have the best tools available by repairing / refreshing equipment and through maintenance of account permissions and settings.
  • Help introduce new employees to the company through configuration of new user accounts.
  • Become well versed and knowledgeable in all areas of IT including servers, networking, applications and development.
  • Consistently and accurately manage our inventory of IT assets.
  • Understand that proper documentation is critical and thus update procedures and create procedures that do not exist.
  • Participate and be an integral part of various types of IT related projects ranging from infrastructure to development.
  • Thrive off of a team environment and enjoy working with and supporting IT resources, Project Managers, Sales, Marketing and Operations.
  • Willingly and occasionally work nights and weekends to appropriately support the business.
  • Travel, on occasion, to any of our numerous call centers in the US to lend a helping hand and interface with other System Technicians.

As a Support Technician I, you must have :

  • Experience using Windows 10, Mac OS, 0365, Active Directory, and PDF Tools.
  • Knowledge of desktop and laptop hardware.
  • Knowledge of Cisco IP desk phones.
  • Knowledge of hard drive imaging, network drive mapping, and printer and webcam setup.

Minimum Qualifications :

  • A High School diploma, GED or equivalent, with some post-secondary education.
  • 0-2 years of related experience.
  • Any equivalent combination of directly related education and experience may substitute for the above requirements.

Ideally, you will also have :

Microsoft Certified Professional Certificate, CompTIA A+ Certificate

What else you can expect :

Physical Demands :

Requires sitting or standing for extended periods of time.

Extensive use of a computer and repetitive hand movements in the performance of duties.

Occasional lifting and carrying of material weighing up to twenty pounds may be required

Equipment Operated : Personal computer, printers, fax, copier and telephone.

Environmental Factors : None.

Where Would You Work?

This position will be available as remotely based or located at one of our CyraCom offices in Costa Rica.

Duties not listed in this position description may be required of the employee at the discretion of management. The incumbent may delegate all or any of his / her duties to qualified personnel;

however, such delegation does not relieve him / her of overall responsibility and accountability for the successful conduct of those duties.


CyraCom International, Inc. is the leading provider of language interpreting services and operates the most extensive network of large-scale interpreter contact centers.

CyraCom impacts the lives of millions in the United States by connecting those with limited English proficiency to critical services.

In business since 1995, CyraCom services thousands of clients throughout the US, Canada, and Europe. The Company was named to the Inc.

5000 list of fastest growing private companies in the United States for a ninth year in a row and eleventh time overall in 2017.

We’re saving lives every day.

CyraCom team members help thousands of people communicate every day by removing cultural and linguistic barriers in all levels of every day conversation.

We ensure high levels of accessibility by providing interpretation services over the phone, through video, and on-site at our client locations.

We work relentlessly to provide the support and infrastructure necessary to ensure people can communicate at a moment’s notice, because at any time our service could be needed in a life-saving event.

Our hundreds of clients span numerous industries, including hospitals, banks, insurers, entertainment companies, and government agencies.

Our employees most often say three things :

Culture : You have the resources of a large company with the flexibility and excitement of a start-up.

Impact : Your contributions matter; people notice the changes and improvements you create.

Meaning : Your work ultimately helps improve the lives of millions in the United States CyraCom helps those who cannot communicate normally to access to healthcare and other vital services.


We value our employees and believe that an enjoyable work environment is beneficial to all. Here are some ways we contribute to that goal :

  • We celebrate our diverse workforce.
  • We encourage our employees’ professional and personal growth, including tuition reimbursement and internal promotions
  • We provide a business casual dress code (with casual Fridays ).
  • On occasion, CyraCom provides a professionally catered luncheon for employees at each of our locations.
  • CyraCom also sponsors occasional Spirit Days customized for each location and its employees.


CyraCom provides a generous menu of benefits from which you can pick and choose what is best for you and your family, including Medical, Rx, Dental, Vision, Life, AD&D, Disability, 401(k), Paid Time Off, Employee Assistance, Employee Referral Program, Tuition Reimbursement, and professional development.

CyraCom also provides competitive salaries, along with discretionary bonuses based on individual and company performance

Equal Opportunity Employer

CyraCom International, Inc.’s success is driven by the advantage created by the collective efforts of its employees, and is dependent upon a diverse, inclusive environment that embraces change, new ideas, respect for the individual and fosters an equal opportunity for success.

We have zero tolerance for discrimination, intimidation or harassment of any kind. CyraCom International, Inc. is an equal opportunity employer.

CyraCom International, Inc. maintains a drug-free workplace.

Publicada el 09/10/2021

Finaliza el 17/01/2022

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