Fulfillment Specialist I

Job Description

The Fulfillment Specialist is responsible for supporting the US-based Experian Data Quality (EDQ) new sales and renewals teams by working directly with sales reps, customer account managers, legal, professional services, finance and other EDQ business departments to process new orders and renewals through Salesforce.

com. This team follows the Experian Costa Rica holiday schedule however, holidays will be negotiated according to the business needs.

Specific areas of responsibility include :

  • New Business quotes and Renewal creation for entire sales team
  • Orders and renewals processing for entire sales team
  • Help Sales teams understand fulfillment processes as required
  • Follow EDQ guidelines to ensure accuracy throughout all data processing
  • Sales support and guidance to ensure customer needs are fulfilled.
  • Work on post steps after order processing

Qualifications

The ideal candidate will be a quick learner who can thrive in a dynamic, fast-paced environment. They will be intelligent, and able to understand the EDQ product set to create complex quotes.

This candidate must be comfortable being assertive while working with multiple stakeholders and analyzing and resolving new issues as they arise.

Other requirements include :

  • Excellent English communication skills, both written and verbal
  • Diligent, highly organized and accountable
  • Strong time management and capable of working independently
  • Ability to work in web-based CRM
  • Proficient in Microsoft Office
  • Experience with data processing preferred
  • Proficient in using Salesforce.com strongly preferred
  • Excellent interpersonal and professional communication skills

Additional Information

Our benefits include : Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work / Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Publicada el 09/10/2021

Finaliza el 17/01/2022

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