Key Duties and Responsabilities Understand Client Policies and Guidelines Report daily metrics. English level 50 , both written and verbal.
The person in this position has to maintain a positive working relationship between the internal customers and the requestors.
Assure that all requests to be processed have the right approvals and follow the procedure and polices. Proactive and constant communication with Team Lead in order to ensure process stability and requirements compliance.
Knowing and following the escalation path when needed dispute or resolution . Handle customer service queries internally.
Identify improvement opportunities in work flow and suggest solutions. Show more Show less
Entry Level, no operations experience required. Basic internet skill Basic Excel skills are preferred. English level B1, both written and verbal.
Be a good team player with a positive attitude and collaboration skills. Flexible to work per the business need. Strong customer service orientation. Should be organized.
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Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
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